Vendor Policy
Professional Standards
KAAM24® is a registered trademark. Managed and operated by Webmoon Technologies Pvt. Ltd.
1. Professional Behavior
All vendors must maintain a high standard of professionalism when interacting with customers. Punctuality, clear communication, and respectful behavior are mandatory.
2. Accurate Representation
Your profile, including services offered, pricing, and experience, must be accurate. Misleading customers about your skills or business is a violation of platform rules.
3. Direct Negotiation
Vendors are responsible for their own service agreements and payments with customers. Kaam24 is a discovery platform and does not interfere in private business deals.
4. Quality of Service
We expect excellence. Consistent negative reviews or reports of poor workmanship may lead to account review or temporary suspension from the platform.
5. Response Time
Verified professionals are expected to respond to customer inquiries within a reasonable timeframe. Quick responses help you win more work and better reviews on Kaam24.
6. Safety & Compliance
Vendors must comply with all local safety regulations and professional licensing requirements. You are solely responsible for the safety of your service delivery.
7. Transparency
Always provide clear estimates before starting any work. No hidden charges should be introduced after a service agreement has been reached with a customer.
8. Dispute Resolution
While Kaam24 is not responsible for outcomes, we encourage vendors to resolve any customer dissatisfaction professionally and fairly to protect their reputation.
9. Zero Tolerance
We have zero tolerance for fraud, harassment, or illegal activities. Any such reports will result in immediate and permanent banning from the marketplace.
10. Account Security
Vendors are responsible for maintaining the confidentiality of their login credentials. Any unauthorized use of your account should be reported immediately.